Friday, November 25, 2011

A THANKSGIVING STORY


A young man named John received a parrot as a gift. The parrot had a bad attitude and an even worse vocabulary.

Every word out of the bird’s’ mouth was rude, obnoxious, and laced with profanity. John tried and tried to change the bird’s attitude by consistently saying only polite words, playing soft music, and anything else he could think of to ‘clean up’ the bird’s vocabulary.

One day John became so fed up that he yelled at the parrot. The parrot yelled back. John shook the parrot and the parrot got angrier and became even more rude. In a fit of exasperation, John opened the freezer door and threw the bird inside while needing time to think what to do next.

Upon being locked in the freezer the parrot squawked and kicked and screamed. And then, suddenly, there was total quiet. Nothing. Not a peep was heard for several minutes.

Fearing that he’d hurt the parrot, John quickly opened the door to the freezer.

The parrot calmly stepped out onto John’s outstretched arms and said “I believe I may have offended you with my rude language and actions. I’m sincerely remorseful for my inappropriate transgressions and I fully intend to do everything I can to correct my rude and unforgivable behavior.”

John was stunned at the change in the bird’s attitude.

As he was about to ask the parrot what had caused such a dramatic change in his behavior, the bird spoke-up, very softly,

“May I ask what the turkey did?”

Hope this story puts a smile on your face as we reflect back on all that we have to be thankful for – Happy Thanksgiving to you and your family and thanks for your awesome support!

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Friday, September 30, 2011

Subscribe to Thrive: Why Subscription-based Business Models Make Good Sense

Subscribe to Thrive: Why Subscription-based Business Models Make Good Sense

by Robert Lerose.
Magazine publishers have known for years that their best source of reader-generated income comes from renewing current subscribers rather than acquiring new ones. Renewal series are cheaper to mount than new subscriber promotions and provide a steady stream of instant cash. More and more businesses in different sectors are discovering that this same subscription-based model makes sense for them and for their bottom line, too. Netflix, Amazon, and even unorthodox companies like Zipcar, have used this model to dominate their niche.
“The relationship between people and businesses, and the products and services they use, is no longer a one-time event,” notes Tien Tzuo, CEO of Zuora, a Silicon Valley-based subscription billing company. (For a list of other subscription billing and service companies, like PayPal and Chargify, check out this blog post.) Tzuo was formerly chief marketing office at Salesforce.com, a company that shook up its industry several years ago when it chose to offer lower-priced, monthly software subscriptions to its clients instead of charging them high, one-time licensing fees upfront. Going forward, Tzuo says modern companies should find similar ways to build long-term relationships with their customers. “And with these long-term relationships come a recurring, predictable revenue stream,” he says. “That is the subscription economy.”
Pull-Quote-Tall.pngBut you don’t have to be a Goliath to take advantage; almost any type of business can put together a subscription plan. For example, online business guide Investopia explains that subscription plans—which are also known as passive income streams—“could incorporate a low monthly fee for on-demand customer service or maintenance, subscription access to exclusive coaching, or a newsletter with interviews, book reviews, and market analysis on your industry.” Combine any of these options with a customer’s fondness for the certainty that a subscription plan provides and you wind up with a near perfect way to keep the money flowing, even in an uncertain economy.
More predictability for business and customer
Red Hat, the leading provider of Linux and open source solutions, adopted a subscription model almost 10 years ago because of its convenience and high customer value. “A subscription model is incredibly simple and predictable for customers,” says Lars Herrmann, director of strategic marketing for the North Carolina-based company. “They know exactly what they have to plan for, exactly what they have to budget for, and what they get at any point.”
Red Hat’s offerings are enormously flexible. In the case of Red Hat’s Enterprise Linux program, for example, subscribers get access to the software channels and the customer portal where they can download the products, along with available updates and fixes. In addition, they can choose from a variety of support tools, depending on the subscription plan they buy.
Building brand loyalty is another key feature of the subscription model. To that end, Red Hat constantly seeks ways to expand its portfolio of products in order to provide more choices for customers and more revenue streams for the company. “The subscription model forces the vendor to deliver a great experience every day because the money is not made upfront at the sale,” says Herrmann. Instead, he emphasizes, “the money is earned every day.”
Generating a predictable revenue stream helped Red Hat maintain a robust bottom line during the current financial crisis. For the completed 2011 fiscal year, the company took in $773.4 million in subscription revenue—an increase of 21 percent over the prior year.
Red Hat focuses on giving great value to the customer, Herrmann says. “We are not depending on new license fields every day in order to report fantastic numbers to our shareholders. We depend on delivering great service and driving customer satisfaction.” At renewal time, customers receive an automated notification that their subscription is about to expire with instructions on how to renew. They can choose to renew their subscription as is, or upgrade or downgrade it. The feedback from customers, Herrmann says, has been extraordinarily positive.
“They love the subscription model. It’s easy to handle from an accounting point of view. The customers know very well which services they get. They have the flexibility to move their subscription from one system to another and they like the simplicity of managing it. If they don’t want to have a renewal event every year, they can avoid it by buying into a three-year subscription.”
Building long-term relationships means higher customer retention
Boutique firm Kroll Bond Rating Agency may be only one-year-old, with just 24 employees, but it rates nearly 18,000 entities, from savings and loans and insurance companies to credit unions and the top 1,000 corporations. In its first year, the company has already seen good results from its subscription offerings, says Kroll managing director and head of the subscription business, Tawanda Seifert.
“Most of our clients like the subscription model because they know what they’re going to get, they know the product, they know the timing,” says Seifert. And she emphasizes the important role a subscription model plays in maintaining good customer relationships. “Client satisfaction is an implied or unstated component of the subscription-based model. They know that they can call and ask questions and we’re going to answer the phone”
By using a subscription agreement that lasts for the lifetime of the relationship, Kroll has been able to retain about 90 percent of their clients so far. That certainty takes a lot of the anxiety out of planning for future budgets—for both Kroll and its clients.
“You’re not asking are we going to do 15 deals this year and how much revenue will that bring us? I think you have a more constant stream” of revenue, Seifert says. “There are months when our invoiced amounts are less and then there are months when our invoiced amounts are very high. Since you know these cycles, it helps you plan and budget your income statement or your P&L.”
Replacing uncertainty with predictable revenue and brand loyalty is just one reason that subscription-based business models may be the best arrangement for you and your customers in an unpredictable economy.

Thursday, September 1, 2011

Generations at Work: How Different Generational Styles May Be Hampering Your Business



Posted by SBOC Team and Apple Capital Group on Aug 31, 2011 10:04:04 AM
By Reed Richardson.

Some days it may feel like getting everyone in your small business to work together is a Herculean task. Even if your company consists of a handful of employees or just yourself and one other partner, there may be times when it seems like everyone else involved in your business is using a different playbook. It’s tempting to attribute this disorganized effort to differences in job Pull-Quote-Tall.pngfunctions—salespeople aren’t in sync with the operations staff, human resources doesn’t understand the needs of customer service—but there may be another major factor contributing to a company’s lackluster performance, one that small business owners in particular frequently overlook: generational differences.

A decade ago, understanding how generational differences affect productivity in the workplace was often dismissed as a frivolous, touchy-feely topic, says David Stillman, co-author of the book When Generations Collide. Now, however, he says more and more companies are realizing the very profound effect that the four generations currently comprising the U.S. workforce—Veterans, Baby Boomers, Generation X, and Millenials (see sidebar for demographic explanation)—can have upon their chances for success.

Understand the differences
“The basic rule of thumb for any business is to really understand how communication differences among the generations affect their bottom line,” Stillman says. Stillman, a 40-year-old Gen Xer, co-owns the business consulting firm BridgeWorks with Baby Boomer Lynne Lancaster, his co-author. He explains that different communication norms are often the root of conflicts in the workplace. And lest you think these differences among the four generations will simply disappear as more and more Boomers and Veterans quickly leave the workforce, take note of a recent Bureau of Labor Statistics survey that shows that a solid majority of older workers have remained in full-time positions even well after reaching the traditional retirement age of 65.

Shaped by wildly different times, experts note that these four generations generally communicate using different means, at varying frequencies, and with sometimes radically divergent expectations about feedback. They tend to have strikingly different expectations about the companies that they work for and what they want to achieve in their own careers as well. In a rapidly changing and increasingly global marketplace, this diversity of backgrounds and viewpoints (not to mention technological savvy) brings with it many advantages, to be sure. But it also brings a set of challenges that can be problematic, especially for small business owners. White-in-article.jpg

Generations in isolation
“The chilling part for small businesses is that with a tiny workforce they could easily skew toward just one generation,” Stillman cautions. And those interests might not always line up with the long-term interests of the business. “Baby Boomers, for example, tend to be knowledge hoarders,” he notes. So, their expertise on how to, say, work around a production snafu or defuse an irate customer might never be passed on to the next generation of employees, he explains. To combat this, Stillman recommends that all companies undertake some kind of mentorship or knowledge sharing program. His business partner Lancaster agrees, adding, “The best way to foster this exchange of ideas and knowledge is to make the business case for it, to point out how it will help the bottom line and, thus, everyone will benefit.”

The lack of inter-generational interaction isn’t confined solely to Baby Boomers, however. In fact, a recent World of Work survey by the global staffing company Randstad found that the four generations rarely interact with each other in the workplace and often do not recognize each other’s skills or work ethic. And though the older of these two generations possesses the most knowledge and experience, the study found that a slight majority of Boomers and two out of three Veterans reported little or no meaningful contact with their youngest, 20-something colleagues. (You can download a PDF version of the study here.)

“The workplace is on the verge of real change,” noted Randstad managing director Eric Buntin in the survey. “By focusing on and encouraging the professional contributions of all employees, employers can help close the knowledge gap by instituting ways for each generation to recognize their strengths and value to all colleagues.”

Communication is the answer
The aforementioned formal mentoring programs are but one way to accomplish this. Particularly in small businesses, Stillman and Lancaster advocate a more informal approach, like simply gathering everyone together every few months to talk about how the company communicates, both internally and externally. “This shouldn’t be about fixing blame, but instead should be about asking ‘How can we do this better?’” explains Lancaster. Stillman adds, “you want to get past the ‘Back in my day’ anecdotes that set up an ‘us versus them’ mentality between generations, and instead get ideas flowing back and forth from old to young and young to old.”
Chart2.jpg

This give and take will help businesses better recognize that good ideas may come from different generations and because of different motives. For example, Stillman relates a story about one company’s recent decision to switch to paperless billing. “The Millenials in the company triggered the change because they wanted to save trees and be greener,” he explains. “But, understanding what the older boss might value, the case they made to him was that it would save the company both postage and materials.” The boss acceded to their request, but only after adding a caveat born out of the wisdom of experience, one that the younger generation had overlooked. “The boss said that the each customer must be given the choice of opting out of paper bills before any switch could be made,” Stillman notes.

In the end, a firm grasp of how the four generations work and communicate can pay dividends in not only better teamwork and productivity, but also in improved company morale, employee retention, and more effective recruiting. And for small businesses looking to achieve these results, Stillman says the best way to begin is to first accept that generational differences exist and then, just as importantly, “embrace those differences.”

Apple Capital Group, Inc.
Jacksonville, FL

Wednesday, August 31, 2011

Website Essentials for Small Businesses


website.pngWhether you think of it as a virtual storefront, an online brochure, an information resource or an e-store, a website has become a necessity for most small businesses.  If you already have one, are considering creating a new one or building one from scratch, the following are some tips to make your website successful.

Defining your online presence
First, define the purpose of your website, because this will dictate the type of site you have, as well as the content and functionalities it should include.  Are you selling products online? Are you seeking to replicate your bricks-and-mortar presence? Do you want to raise your profile as an industry expert by blogging on issues that interest customers? Will your site serve as a database of related resources?

To DIY or not to DIY
Once you determine what type of site you want, the next big question is whether the technical requirements of your site are within your capabilities. You may need to hire a website designer or even an interactive advertising firm.  Designing your own site using platforms like Go Daddy or Wordpress can cost as little as $250, but can take 30-40 hours depending on your skill level and will require at least a basic understanding of html.  If your site will be content heavy and require regular updates, using a content management system such as Drupal or Expression Engine will enable employees to post new content regularly and easily.

Alternatively, if you hire a designer, you can look to pay anywhere from $1,000 to $50,000, but will most likely have a more professional-looking company logo; a sophisticated design; a multi-layered site architecture; the inclusion of html-, Java- and Flash-based features; advice on domain names; site maintenance; guidance on search engine optimization and more.  Unless you’re working with a full-service agency, you may need to hire a separate programmer for custom components such as online forms, e-commerce capabilities and customer relationship management tools (expect to spend approximately $85 to $125 an hour; if you decide to use Flash, the cost may be 25 to 50 percent higher.)

Finding a host with the most
Where your website resides on the Internet is key. Before getting references, narrow down your list of hosting companies by considering which capabilities are most important to you, (e.g. responsive customer service; 24/7 technical support; reliability of email system; Internet security; scalability, etc.). You should expect hosting fees to range from around $8 to $50 per month for a shared host; $25 to $250 per month for a merchant plan, and $125 to more than $1,000 per month for a dedicated server.  Another option is “cloud hosting,” which is a newer, faster type of hosting that allows websites to be housed on an online infrastructure of servers.

Website visitors.pngSelecting a domain name
This applies only to small businesses that don’t already have a website.  In choosing a domain name, it’s important to stay as close to the name of your business as possible.   If the name is too difficult to remember, or includes numbers, dashes, acronyms or abbreviations, you may drive customers away.  If someone already owns the domain name you want to use, it’s usually better to opt for a shorter version rather than a longer.  In fact, 63 characters or fewer is often recommended. Unless you’re a non-profit or a university, “dot com” is still the preferred suffix for your domain name.

Additional considerations
The following are the major components small businesses should keep in mind about their website.

  • To increase customer trust, include a physical address and a list of major company executives with a brief biography and photograph.
  • If your site includes e-commerce, consider carefully whether it will be off-putting to ask customers to register their personal information before making a purchase.
  • If your site is primarily an e-commerce site, it may be a good idea to use a third-party vendor to design your shopping cart and payment options.
  • Evaluate whether bells and whistles (e.g. video and music) are necessary to enhance the user experience, or whether they will delay load times unnecessarily. However, using images to break up the text is almost always a good idea.

As a small business owner, you wouldn’t go to a meeting without a business card.  Or, expect customers to commit to long-term relationships with your company without the details of what you sell.  Neither would you subject them to long-waiting times in your physical location. Customers and prospects who visit your website will expect the same type of treatment they receive in person.  Your website may be the only association a person has with your company - make sure that it’s a good one.

Apple Capital Group, Inc.
214-224-0995

Monday, August 22, 2011

Marketing on a Shoestring: How To Achieve a Big Impact With a Small Budget


1
White-in-article-portrait.jpgby Reed Richardson.

It’s an age-old predicament for entrepreneurs: Sure, you may have built a fabulous new product or developed the next killer app, but if you don’t also do a good job of marketing it to customers, your business can still end up failing. So, how can small, local businesses, a majority of which spend less than $2,500 a year on marketing according to a recent Merchant Circle survey, overcome this problem? The first step, say many marketing experts, begins with a change of mindset.

Put Marketing First in Your Mind
“For most small business owners, marketing is viewed at best as a nice add-on or at worst as some kind of foreign science whose secrets are locked away in an ivory tower somewhere, writes John Jantsch in his popular book Duct Tape Marketing. “Small business marketers need a totally different definition of marketing—one that’s honest, relevant, and more like real life.”

To get a sense of how this new definition plays out, Jantsch has developed a handy graphic about the purchasing process, something he calls the Marketing Hourglass. In a recent blog post about his Marketing Hourglass’s seven steps, Jantsch notes that “the most fundamental shift of all in marketing is the need to logically and systematically move prospects along the path of know, like, trust, try, buy, repeat, and refer—this is the entire game these days.” He adds that “any business that fills each of these seven touchpoints will be well on its way to finding and keeping customers.”

Pull-Quote.jpgProfile Your Target Customer
One common mistake among inexperienced marketers involves rushing ahead without a clear idea of which customers your small business is trying to reach in the first place. “Often, my small business students try to begin with tactical decisions, like whether they should put an ad in a newspaper,” explains Glynns Thomas, a small business marketing instructor who teaches an online course entitled “Small Business Marketing on a Shoestring.” “Instead, I try to pull them back a bit and get them to define their target market. By thinking about their strategic foundation first, that will then feed what kind of tactics to use later.”

Skipping this crucial step, Thomas adds, means a small business is likely to end up with a scattershot marketing plan—a Yellow Pages ad here, an email campaign there—that doesn’t tie together and nets little in the way of return on investment. “Small businesses really have to paint the picture of who their ideal customer is, where they can be found, and how they behave, and get really specific about it,” she explains. “If you try to market too broadly to, say, 1,000 people, you may only get 10 sales, whereas if you focus on 100 really well-matched potential customers, you may actually net 50 sales. It’s kind of counterintuitive, but by going smaller, you can actually get more in the long run.”

One low-cost tactic that Thomas favors involves marketing partnerships. As an example, she cites the experience of one of her students, the owner of a Greek restaurant located in a shopping mall’s food court. To expand beyond the primary customer base of mall foot traffic, Thomas suggested that the restaurant—whose menu focuses heavily on freshly prepared ingredients—partner with a nearby gym that has a similar, health-conscious clientele. In return for offering an initial discount to the gym’s members, the restaurant gained the ability to run a free ad in the gym’s monthly member newsletter, giving it hundreds of exposures to a like-minded audience. “It’s all about finding other businesses that are complementary to your mission without being competitive.”

Match Message to Market and Don’t Forget to “Sell the Hole”
Once you’ve identified your business’s key customer constituencies, then it’s time to craft a marketing message that fits your market and also speaks to its needs. This doesn’t have to be a complicated or expensive process, says small business marketing consultant Bob Wiltse, but if you don’t address both the former and the latter in your pitch, you’ll likely get little bang for your buck.

“A big mistake I see from a lot of small businesses is that they need to stop selling their product and start selling what their product can do for their customers,” explains Wiltse, who also writes a small business marketing blog called 390 Main Street. “For example, if your business is manufacturing power drills, don’t sell customers on the drill, sell them on the hole it makes. After all, that’s what the customers really want to use the drill for anyway. Likewise, if your company website just offers me a list of products without telling me why they’re better than your competitors, you’ve just commoditized yourself and left me little choice but to compare your products to others based on the only other piece of data I have, which is price.”

To boost your marketing profile and draw in more potential customers to your company website, you should consider a number of best practices, like adding embedded videos—for things like product demonstrations—and search engine optimizing (SEO) your website’s text content. If done right, these steps can be a very effective way of drawing people in through online search sites like Google, Yahoo, and Bing and then keeping them there once they arrive. What’s more, these steps are not so complicated that, given some time and dedication, a small business owner can’t handle it by him or herself. (For a more detailed look at SEO, check out our article on the topic.) Even better, free tools like Google Analytics can track this search traffic and see who is visiting your website, where they’re coming from, and what they’re looking at once they get there. This data can then be used to refine your target market even more and further hone your sales message.

New marketing tools like these are increasingly popular, but not universally known, Wiltse says, and so he says he often sees frustrated small business customers come into his office saying the same thing: “Everything I used to do isn’t working anymore.” For example, he points out that buying a costly, static ad in a Yellow Pages directory may have a diminishing return in an increasingly digital world and that many small companies would be better off establishing an online presence on local business search sites like Yelp, Yahoo Local, and Google Places. (In a perhaps telling move, the Yellow Pages Association recently changed its name to the Local Search Association.)

These local search sites typically charge nothing for their basic listing service. What’s more, they offer a much more dynamic and interactive platform, allowing businesses to provide more detail about their products and services while letting customers share reviews about their purchasing experience. And as smartphones and mobile tablets become increasingly popular conduits for finding businesses, having a robust local search presence online will become even more important. (For a good first step in checking your business’s current local search status, Wiltse recommends using the listing consolidator getlisted.org.)

Use Social Media to Keep ’Em Coming Back (and Bring Their Friends)
Once you’ve sold a customer, enticing them to repeat their business and refer your business to others becomes the final step in the marketing process. And when it comes to maintaining and strengthening your existing customer relationships, social media has proven to be a revolutionary platform. “Social media makes it so much easier to stay in contact with customers and keep your business top of mind,” Thomas notes, adding that its interconnected nature and “share” features makes asking for customer referrals much easier (and less uncomfortable). But, she cautions, building out your business’s social media presence should still be done with due diligence.

“I always recommend to small business owners that they start off small, with one or maybe two social media platforms, like starting a Facebook fan page and maybe a Twitter account for their business. And even before you formally set them up, I suggest they use the sites for a few months to get a sense of how they work and what people’s expectations are,” Thomas explains. During this trial period, she suggests that entrepreneurs create a list of several dozen sample Facebook posts or tweets that would be both appropriate and interesting. These will be the templates for future posts once their business social media is up and running.

“Often, I get small business owners who’ve already started with social media coming to me saying ‘I have no idea what to post,’” Thomas says. “That can lead to trouble because the whole idea of small businesses using social media is to engage with your customers, not just to tell them, ‘Buy my stuff!’” This kind of hard selling can be a turnoff, no matter what the media platform or message and it runs counter to the whole point of effective, shoestring marketing, Thomas notes. “When your target market and message are defined well, they meet the right person at the right time, and when that happens, marketing is no longer intrusive or annoying, it’s helpful, and that’s exactly what you want.”

Monday, July 18, 2011

Leadership for Small Business Owners 101

Leadership for Small Business Owners 101

Posted by SBOC Team on Jul 15, 2011 9:22:05 AM
leadership.pngThe typical leadership style of successful small business owners may be different than what some people envision. While small business owners have varying approaches to running their company, there are several best practices to motivate employees and expand business operations. What makes the difference between the 50 percent of small businesses that succeed and the 50 percent that fail within the first five years? 

The following are some leadership characteristics of successful small business owners.

  • Stay calm.  While entrepreneurs may have more of an appetite for risk and adventure than the general population, small business owners need to remain calm and collected while navigating a high-pressure environment. In fact, small business owners score 45 percent higher than CEOs at large companies when it comes to “performance under pressure,” according to a recent study from Inc. magazine.
   
  • Remember that you are not your company.  While many high-profile Fortune 500 CEOs have become the “face” of their companies, this often does not work as well in the small business world.  Arguably, Steve Jobs is the face of Apple, but he has an organizational infrastructure that enables him to focus on promoting Apple’s vision.  While the idea of high-profile leadership may be tempting for a small business owner, the reality is your company must extend beyond a brand based primarily on your image.

  • Use support, not intimidation to motivate. While entrepreneurs may encourage employees to work now for a payoff later, small business owners represented by the Inc. 500 score 82 percent higher than the general population in their capacity to offer support and encouragement.  They do not micromanage.  Instead, they succeed by helping employees and partners reach success and feel ownership of the company.

  • Eleanor Roosevelt quote.pngKeep the finish line in view. Similar to an Olympic athlete, a successful small business owner needs to have a clear vision of success. Remaining dedicated to achieving your company’s goals over time will ensure long-term success.

  • Find a way to be happy every day.  If the dream you had for your company made you happy, you should find a way to sustain that happiness as your company develops and grows.  There are ways to lead your company that will nurture you in deeper ways – be honest and authentic about why you started the company.  Hire employees who enjoy autonomy, are not afraid to speak up, and share your vision for the company. Tap into the meaning behind your business and the contribution you are making to your employees, customers and community. In the words of Eleanor Roosevelt:  “The future belongs to those who believe in the beauty of their dreams.”
Brought to you by Apple Capital Group, Inc. 

Friday, July 8, 2011

Building Your Business Credit - Free Webinar

Mark Your Calendars!

On next Friday, July 15, 2011, we will have our another webbing on "Building Your Business Credit" hosted by Alexander Cronfield, Executive VP of Apple Capital Group, Inc. For more information, please call 904-647-3222 and ask for Alex or John.

Saturday, May 7, 2011

Starting Your Small Business, Part I: Is entrepreneurship right for you?

Starting-your-business-article2.pngby Reed Richardson.

Matt Mireles vividly describes it as his “hallelujah moment,” that point in time two-and-a-half years ago when the notion of starting his own business suddenly made perfect sense.

“After trying a number of other things in my life, I still felt like I hadn’t quite found my niche,” recalls Mireles, who is the founder and CEO of the Silicon Valley–based startup SpeakerText. But after a five-week entrepreneur’s course at the Stanford Graduate School of Business, he says he realized, “this is what I was born for.”

Ben Plikerd speaks of an altogether different experience. After starting a small, part-time computer repair business more than a decade ago simply to earn a little extra cash, Plikerd now sits atop a budding entrepreneurial empire comprised of seven different IT, communications, and real estate corporations that stretch across northern Indiana. Last year, all these ventures brought in annual revenue of roughly $2.8 million. But despite this success, Plikerd recalls on his personal blog: “there was never a day when I woke up and decided that I’d become an entrepreneur.”

Talk to enough entrepreneurs and you’ll no doubt hear a similarly broad cross-section of stories, explains Belmont University’s Director of the Center for Entrepreneurship, Jeff Cornwall. “Some come to it because it’s what they’ve always wanted to do,” explains Cornwall, who founded a number of successful health care start-up ventures in the ’80s and ’90s before embarking on his academic career. “But other people find it along the way or have it kind of thrust upon them. They’re what I call accidental entrepreneurs.” As a result of this diversity of thought and experience, Cornwall says, “The best predictor of success for entrepreneurs is not who they are but what they do.”
Starting-your-business---Pull-Quote.png
 
Beware the “Facebook effect”
So, is there any way to know if the entrepreneurial life you’re contemplating is right for you? The answer often depends not on the path you take but the reasons for choosing it. That’s why, to avoid putting the proverbial entrepreneurial cart before the horse, Case Western Reserve management professor Scott Shane recommends investing some time into carefully considering your motivations behind such a move. “One of the reasons the failure rate is so high is because many people say, ‘I want to be an entrepreneur, now I have to figure out what I want to do,’” he explains. “If the motivation to be an entrepreneur comes first, there’s a danger.”

As the author of the 2008 book The Illusions of Entrepreneurship, Shane attributes some of this pre-emptive launch behavior to what he calls the “Facebook effect.” Every so often, a startup like Facebook rockets out of obscurity to achieve fame and billion-dollar riches seemingly overnight, its meteoric trajectory romanticizing entrepreneurship for a whole new batch of dreamers. But for an overwhelming number of them, the reality is much less glamorous and financially rewarding. “Eighty percent of new startups are non-employer businesses that bring in a median of $45,000 in sales a year,” he notes. Couple these income figures with a failure rate of roughly 50 percent after five years and it becomes clear that the chances of becoming the next Mark Zuckerberg are almost astronomical.

Still, Shane has discovered that many push on, regardless. In fact, he cites surveys in which as many as 40 percent of entrepreneurs acknowledge that their new business offers no competitive advantage over others in their marketplace. “I mean, if the owner of the company already believes that, then why start the business in the first place?” Shane asks incredulously. “What we see in many of those cases is that motivation overrides common sense.” What are the warning signs of entrepreneurial ambition run amok? Shane says they include launching a small business without having any kind of expertise in that specific industry, choosing to forego any kind of a business plan, and placing no financial controls on a new company.

You gotta have a certain personality, right?
“I’ve learned in my own years as an entrepreneur—and now an entrepreneurship professor—that there is a gut level ‘fit’ for people who are potential entrepreneurs,” writes Daniel Isenberg in a recent blog post at the Harvard Business Review. And though Isenberg, who teaches management practice at Babson University, acknowledges that the 20-question test he developed for HBR was done quickly and somewhat tongue-in-cheek, he maintains, “There’s some truth there. People who make the leap have those attitudes.”

Still, Isenberg is quick to say that if someone doesn’t ace his test that doesn’t mean they lack some “entrepreneurial DNA” necessary to succeed. “There isn’t a gene for entrepreneurship,” he points out. “For any occupation, there is only a very, very low genetic component.” Basketball players do tend to be tall, he acknowledges, but he also points out that an overwhelming majority of tall people are not successful basketball players. “In fact, our research shows that most talent is not innate, we’re not born with it.” But what about the notion that entrepreneurial aptitude correlates with characteristics like a willingness to take risks and an abiding passion for following one’s dreams?

Ask SpeakerText’s Mireles and he’ll agree that launching a startup usually involves absorbing a certain amount of chaos and uncertainty into one’s life. (For more on his long, strange trip to becoming an entrepreneur, check out Mireles’ personal blog.) However, he is quick to add an important qualifier. “There is risk-taking, yes, but I think if you’re successful you don’t take stupid risks,” he says. “Instead, I call it having strategic courage.”

Isenberg agrees. According to his research, the most important characteristics needed for a successful entrepreneurial career involve the ability to cope with large amounts of uncertainty—a term he also uses instead of the more loaded word “risk”—and an ability to lessen that uncertainty incrementally by taking action. As for the need to be passionate, Isenberg emphasizes that budding entrepreneurs need not lose sleep if they can’t conjure up fiery emotions every time they think about their small business idea. “Most people think that passion is a critical part of entrepreneurship,” he says. “That’s really a big myth.”

Keep an open mind
More than a decade into what easily qualifies as a successful entrepreneurial career, U4 Corporation CEO Plikerd says he still experiences moments that leave him scratching his head. “There’s always stress, even now,” he explains. “But I got to where I am by not being afraid to ask questions when I didn’t know how to do something, even if that meant that I looked like the dumbest guy in the room.”

Unfortunately, says Plikerd, many of the small business tenants he encounters now in his capacity as a commercial real estate owner don’t share this affinity for curiosity and adaptability. “By now, I can usually tell within 15 minutes of meeting them and asking them questions about their business whether or not they’re going to make it,” he says.

Professor Cornwall echoes Plikerd’s anecdotal impressions. “Those [entrepreneurs] that work out the best are the ones willing to listen. Those that aren’t willing to adapt and change and instead just blame the ‘stupid customers’ for not buying their products—they’re the ones that are bound to fail,” he says.

But perhaps the most important thing to remember when contemplating an entrepreneurial endeavor is that, like everything else in life, you’ll likely get out of it what you put into it. “Starting a small business, technically, is a very simple process,” Cornwall points out. “However, it is a lot of work.”

Monday, May 2, 2011

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